RETURN & REFUND POLICY:
All items (with the exception of BILGE-B-DRY and EVACUATOR+, please see paragraph below) can be returned within a period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Non-stock items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. To obtain an RMA number, please send an email to support@neptuniansky.com or call us at (561) 320-6966. Please be sure to provide the original order number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15% depending on return condition. Please wait an extra 3-5 business days after we receive your return to inspect the product before issuing a refund. Refunds for original shipping costs will not be provided.
BILGE-B-DRY and EVACUATOR+ can be returned within a period of 30 days from date of purchase. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Units requiring service, either warranty or otherwise, require an RMA number, please send an email to the address below to obtain the RMA. Returned items are accepted with a restocking fee of 10% of the purchase price. Warranty Returns will be disassembled and investigated for repair or replacement. Please review the Warranty below and Installation Instructions and FAQs before submitting your warranty claim.
LIMITED WARRANTY: Neptunian Sky LLC warranties our BILGE-B-DRY line of products to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used as intended.
EXCLUSIONS AND LIMITATIONS: The above Limited Warranty does not cover BILGE-B-DRY failures due to abuse, accidental damage, pump clogging, unintended use, ingesting petroleum-based liquids (causing rubber glands to swell) or when repairs have been made or attempted by anyone other than Neptunian Sky LLC or our authorized partners.
• The warranty is VOID if the enclosure screws have been removed, as wiring damage will result.
• This Limited Warranty does not cover a clogged pump, oil, diesel, and/or fuel damage to pump.
• If after inspection we determine the failure to be related to accidental damage or unintended use, we will respond with our repair program.
• Non-Transferable Warranty is provided to the original purchaser only and is not transferable.
• A pre-paid return shipping label will be provided on defective items within 30 days of purchase.
• Return shipping labels after 31 days from date of purchase will not be provided.
• International returns are responsible for all shipping costs.
Please send an email to support@neptuniansky.com to submit details about the BILGE-B-DRY product failure and include: your name, email, pump type, order number, date of purchase, and description of issue. Returns will be disassembled and investigated for repair or replacement.
Send BILGE-B-DRY or EVACUATOR+ product returns to:
Neptunian Sky LLC
P.O. Box 1952
Palm City, FL 34991